“Be aware of IBERIA's fraudulent attempt to get your money. My husband and I traveled from Bogota to Madrid this last september 2021, and decided to pay extra for a more comfortable seat, since my husband is over 6 feet tall. Iberia offers a Premium Economy upgrade option for extra 100+ dollars per ticket, which the company will charge to your credit card but they WILL NOT HONOR THE UPGRADE UPON CHECK IN. IT IS A SCAM!!!
iBERIA has old, uncomfortable planes and If you have no choice but to travel with this airline, DON'T PAY FOR ANY UPGRADES, because they will NOT reimburse you when they stick you on a regular uncomfortable seat. Avoid traveling with IBERIA if possible, due to the terrible service.”