Review : By far the worst experience I've ever had with an airline. I fit my personal item in the box and they still made me pay for a carry-on and the assistance fees, which came to $125 extra. The desk attendants were horrible, unreasonable, cruel, and power-hungry. I will never fly this airline again due to the way I was treated.
I submitted a complaint and became even more disappointed, in that you could tell that my complaint was not answered by a human being. I flew from Denver to Tampa, and the auto reply message mentioned Orlando and something about a kiosk. They keep going back to there policy instead of offering any type of resolution.
WORST AIRLINE EVER. Do not fly with them unless you want to end up in tears. HORRIBLE customer service, and there is no way to speak with a human being.
