Los Angeles International Airport (LAX) -
Los Angeles
Barcelona Airport (BCN)
Barcelona
Anonymous User
Overall Rating
Punctuality
Airport Experience
Seat Comfort
Cabin Staff Service
Food & Beverages
In Flight Entertainment
Value For Money
Amenities Kit
Cleanliness and Hygiene
Date of journey : Jan 20, 2023
Class of Service : Premium Economy
Review : This airline is the worst you could choose. We flew to Barcelona. We bought AND paid for bulk head seats. Those are the extra leg room seats because there is no seat in front of you. It cost us $175 each for both ways. A few days before the flight, we checked on line, and it showed the right seats. Then, on the day of the flight, the boarding passes were issued with seats in the middle of the row in the middle of the plane. We paid for the best seats and got the worst seats??? Then, going back to L.A., THE SAME THING happened. Although we paid for the more expensive extra leg room, we were seated in the absolute back row next to the bathroom. Awful seats!! All they kept saying was “the plane is full. There is nothing we can do.” People on line said the same. Customer service was rude and hangs up. One person said, “No, that agent lied to you. Nothing can be done. Ask for your refund on-line.” The flight crew was not friendly at all. And the meal seemed like it was planned by a three year old (pasta, a roll, potato salad and cake). Plane bathrooms were dirty, smelly, and no paper. This airline is truly the very worst I have EVER flown.
