Review : DO NOT BOOK A TICKET WITH British Airways!!! YOU WILL REGRET IT!!! They are by far the WORST airline I have ever dealt with. And I have flown internationally on COUNTLESS airlines (including Turkish Airways, Emirates, Thai Airways, Singapore Airlines, Japan Airlines, El Al, Qantas, Tiger, Jetstar, the list goes on and on…). They have all been amazing. Even the worse of these ones have been WAY better than British Airways. Please read on….
Their customer service is absolute worst I have ever encountered, and the only reason I am never choosing to fly with them again. They did not honour their 24 hour flight refund policy clearly stated on their website for the flight for my girlfriend and I from London to Amsterdam - let alone even TRY to compromise with flight credit (I note their policy clearly stated I was entitled to a full refund. They refused to look at the website). I contacted customer service 5 times in total and they all told me to (inadvertently) piss off. They didn’t lift a finger to help. I even wasted hours submitting an online form to their customer service team and they wouldn’t even look at the case reference number.
I would rather be uncomfortable on a Scoot flight in an incredibly narrow seat for 24+ hours of flying all the way from Australia to the UK than fly with British Airways ever again. I’m being serious. I am helping you all by saying this - please choose a different airline.
There are many other excellent ones available that I’ve flown with - I have had wonderful, blissful experiences with Qantas, Singapore Airlines, Turkish Airlines, Japan Airlines, Emirates… The list goes on and on.
I’m actually quite a peaceful person vast majority of the time. Look how much they have insulted me. That really says a lot. As a fellow flyer helping another, please choose to fly with someone else. Even when looking at flight comfort and quality, there are many other airlines that are much better in every way (such as Qantas, Turkish and Singapore Airlines), and they are even much better value for money. You will highly regret the whole process of even choosing to fly with British Airways in the first place.