Review : I have been a MileagePlus member for 7 years and have traveled numerous times with United and was mostly satisfied with their service. But on the last 12 months I have traveled 4 times and on 3 of this trips I have come home to find out missing items from my baggage. The first 2 claims were paid but my 3rd claim was denied according to the wording on the denial letter because I falsified/altered information. I explained to the representative that I probably misunderstood/overlooked the question and that it was not intentionally. I erroneously answered "No" to a question that should have been a "Yes" and for that I was treated as trying to commit fraud. I'm disappointed with United handling of my claim but I guess my mistake worked in their favor and they used it to avoid having to pay my claim. Anyone traveling with United should be very careful of safekeeping their valuable because the first time my property went missing from my checked baggage after that I decided to only pack my more valuable item on my carry-on to be on the safe side but on my connecting flight we were instructed to check our carry-on due to being a full flight and yes I came home to find out items from my carry-on were also missing. In my experience it not safe either way to pack my valuables while flying with United.
